Policies

Patient Rights and Responsibilities

Mountain View Dental is committed to providing quality oral health care services that are responsive to your needs and those of your family. Because you play an important role in your health care team, we encourage you to become familiar with your rights and responsibilities.

Care and Services

Rights

You have the right to receive quality oral health care services in a safe environment and in the official language of your choice.
You have the right to obtain information on the types of oral health care services we offer as well as service limitations and costs of these services.
You have the right to be fully informed of your oral health condition, diagnosis, treatment options, and prognosis in a way that you can understand. This will allow you to give your informed consent.
You have the right to ask questions and seek clarifications when information is unclear so that you understand the care, services, or treatments available, and the risks and benefits of treatment. This includes understanding the consequences of treatment refusal.
You have the right to refuse any care, services, or treatments suggested to you, except in certain very limited circumstances where an emergency may arise.

Responsibilities

It is your responsibility to collaborate with the staff in the assessment and improvement of your oral health condition and to provide the relevant information about your values, needs, and beliefs.
It is your responsibility to provide correct and complete information about your health (dental/medical history, illnesses, hospitalizations, medication, etc.) that may influence the care, services, and treatment you receive. You must also notify your dentist, specialist or oral health care team of any changes in your health condition.
It is your responsibility to follow the treatment plan as established and agreed to with your dentist, specialist, or oral health care team. It is your responsibility to report if you do not understand the planned treatment or your part in the plan.
It is your responsibility to keep your appointments or to provide timely notice of cancelation, if necessary.

Dignity and Respect

Rights

You have the right to obtain equitable care and services, regardless of individual differences including your ethnic, spiritual, language, lifestyle, and cultural preferences.
You have the right to be treated with respect, courtesy, and sensitivity. We respect your dignity, autonomy, and needs.
You have the right to make decisions that concern you and are of a personal nature. If you are unable to make decisions regarding your care, a designated person, decision maker, or next of kin may do so on your behalf.
You have the right to request be accompanied by a person of your choice when you wish to obtain information or initiate a process involving care or services provided.

Responsibilities

It is your responsibility to respect the rights, privacy, property and diversity of staff, other patients, and their families. This includes treating others with respect and to behave in a non-threatening manner toward them. We will not accept any form of violence, discrimination, or harassment.

Rights

You have the right to privacy and to express your concerns about any matter regarding the confidentiality of your personal information.
You have the right to request amendments to and obtain information on disclosures of your health information, in accordance with law and regulations.
You have the right to have your dental records treated as confidential and read only by people with a need to know. Information contained therein will be released only with permission from yourself or as required by law.

Responsibilities

It is your responsibility to respect the privacy of other patients and their families, as well as the privacy of visitors and staff.

Confidentiality

Rights

You have the right to ask questions about the cost of treatment/services/lab expenses, methods and schedules of accepted payment, and accepted insurers. This also includes charges not covered by your extended health care plan or plan provider.

Responsibilities

It is your responsibility to pay your invoices as soon as possible.

Financial Matters

You are an important member of your health care team and we are here to help!

If you have any questions or concerns regarding your rights or responsibilities, we suggest that you discuss them with one of the members of your oral health care team (dentist, dental hygienist, dental assistant, other provider, etc.). They will be able to help you. If you do not receive a satisfactory response, you can contact the Practice Manager at 250-423-7764 or email the office admin@mvdental.ca.