Your Fernie Invisalign® Provider
Your First Visit
We ask that you arrive 10 to 15 minutes early so that you have enough time to complete a New Patient form. You can also click the link below to download and complete the form prior to your appointment.
Initial Examination
Your dentist will start by reviewing your medical and dental history. They will then conduct a thorough dental exam to assess the health of your teeth, gums, bite, and jaw. In addition, they will perform an oral cancer screening and take any X-rays they may need to evaluate your oral health.
Treatment Plan
Based on your history and examination, your dentist will develop a long-term dental treatment plan for you. To conclude your appointment, they will answer any questions you have about your dental health and treatment plan.
Insurance & Payment
At Mountain View Dental Centre, our administrative team will help you navigate our options for payment and insurance claims so you can focus on achieving your oral health goals.
We want you to be fully informed, so please take a look through our Financial Rights and Responsibilities as well.
Insurance Claims
We offer direct billing to most major insurance companies and our staff can help you understand and maximize your dental insurance benefits.
Payment Methods
The full cost of treatment must be paid at the time of your appointment. We accept payment by cash, debit, or most major credit cards.
Support for Anxious Patients
Anxiety toward dental appointments is very common. However, we don't want it to prevent you from seeking dental care. At Mountain View Dental Centre, we have practices in place, including dental sedation options, to help you relax during your appointments.
Patient Rights & Responsibilities
Mountain View Dental Centre is committed to providing quality oral health care services that are responsive to your needs and those of your family. Because you play an important role in your healthcare team, we encourage you to become familiar with your rights and responsibilities.
-
Care & Services
Rights
- You have the right to receive quality oral health care services in a safe environment and in the official language of your choice.
- You have the right to obtain information on the types of oral health care services we offer as well as service limitations and costs of these services.
- You have the right to be fully informed of your oral health condition, diagnosis, treatment options, and prognosis in a way that you can understand. This will allow you to give your informed consent.
- You have the right to ask questions and seek clarifications when information is unclear so that you understand the care, services, or treatments available, and the risks and benefits of treatment. This includes understanding the consequences of treatment refusal.
- You have the right to refuse any care, services, or treatments suggested to you, except in certain very limited circumstances where an emergency may arise.
Responsibilities
- It is your responsibility to collaborate with the staff in the assessment and improvement of your oral health condition and to provide the relevant information about your values, needs, and beliefs.
- It is your responsibility to provide correct and complete information about your health (dental/medical history, illnesses, hospitalizations, medication, etc.) that may influence the care, services, and treatment you receive. You must also notify your dentist, specialist or oral health care team of any changes in your health condition.
- It is your responsibility to follow the treatment plan as established and agreed to with your dentist, specialist, or oral health care team. It is your responsibility to report if you do not understand the planned treatment or your part in the plan.
- It is your responsibility to keep your appointments or to provide timely notice of cancelation, if necessary.
-
Dignity & Respect
Rights
- You have the right to obtain equitable care and services, regardless of individual differences including your ethnic, spiritual, language, lifestyle, and cultural preferences.
- You have the right to be treated with respect, courtesy, and sensitivity. We respect your dignity, autonomy, and needs.
- You have the right to make decisions that concern you and are of a personal nature. If you are unable to make decisions regarding your care, a designated person, decision maker, or next of kin may do so on your behalf.
- You have the right to request be accompanied by a person of your choice when you wish to obtain information or initiate a process involving care or services provided.
Responsibilities
- It is your responsibility to respect the rights, privacy, property and diversity of staff, other patients, and their families. This includes treating others with respect and to behave in a non-threatening manner toward them. We will not accept any form of violence, discrimination, or harassment.
-
Confidentiality
Rights
- You have the right to privacy and to express your concerns about any matter regarding the confidentiality of your personal information.
- You have the right to request amendments to and obtain information on disclosures of your health information, in accordance with law and regulations.
- You have the right to have your dental records treated as confidential and read only by people with a need to know. Information contained therein will be released only with permission from yourself or as required by law.
Responsibilities
- It is your responsibility to respect the privacy of other patients and their families, as well as the privacy of visitors and staff.
-
Financial Matters
Rights
- You have the right to ask questions about the cost of treatment/services/lab expenses, methods and schedules of accepted payment, and accepted insurers. This also includes charges not covered by your extended health care plan or plan provider.
Responsibilities
- It is your responsibility to pay your invoices as soon as possible.
FAQs About Our Office
Read the FAQs to learn more about what you get when you book an appointment at Mountain View Dental Centre.
-
What features does your clinic offer?
Our clinic offers several features, including:
- Convenient Location & Hours
- Free On-Site Parking
- Comfortable Seating
- Services in Multiple Languages (English, French, and Spanish)
- Same-Day Appointments
- Dental Sedation Options
- Multiple Appointment Bookings for Families
- Financing
- Direct Billing to Insurance Companies
- Automated Appointment Reminders
-
How can I book an appointment?
To book an appointment at Mountain View Dental Centre, please contact our office during our regular business hours.
-
How do I cancel or reschedule an appointment?
To cancel or reschedule an appointment, please call us. Please let us know about any change of plans as soon as possible, so we can offer the space in our schedule to another patient.
-
Do you offer appointment reminders?
In the days before your appointment, you will receive an automated appointment reminder from us. If you need to reschedule or cancel an appointment, please call us as soon as possible and let us know.
-
Do you provide services in any languages other than English?
Yes, our office is able to provide dental services in English, French, and Spanish.
If you have a language preference, please let us know when booking your appointment.
-
Does your clinic have onsite parking?
Yes, we offer free onsite parking for all our patients.